Before you contact us, please read our Frequently Asked Questions.

If you have further doubts, please contact us providing your order number.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The delivery charges vary per country.

The price will be calculated in the checkout page after you fill in your adress.

Which payment methods are accepted in the Online Shop?

We accept the following payment methods:
– PayPal
– iDeal
– Credit Card
– Bank Transfer
– Bitcoin
– SEPA Direct Debit
– SOFORT Banking
– Belfius Direct Net
– Bancontact / Mistercash
– KBC/CBC Payment

How long will delivery take?

West Europe – 4-7 Business days
Rest of Europe – 4-10 Business days
Rest of the World – 7-14 Business Days

How secure is shopping in the Online Shop? Is my data protected?

Our website and payment servers are secured with SSL keys. Your information is 100% secure.

What exactly happens after ordering?

After we process and complete your order, we will pack and ship the items within 1 working day.

When we ship the package you will receive an email from DHL Express with an Track & Trace code so you can follow your order.

N.B. During sales there might be a delay.

Do I receive an invoice for my order?

When you order something on our website you receive:

– An email that informs you we received your order,

– A second confirmation email informing you that your package will be shipped as soon as possible,

– An email from DHL with a track and trace code

N.B. Depending on your spam settings, our confirmation email could end up into your spam box or in a different folder.

If the confirmation email isn’t in any folder, you might have filled in the wrong email address.

In this case, please contact us providing your full name and address and we will give you more information about your order.